Westjet Will Nickelor

Westjet Will Nickelor

Westjet Will Nickel

In my experience it depends where and when you are flying. If you are flying in the summer to a larger city (Vancouver, Toronto, etc) you will be fine. However, if you are traveling to a place with constant weather changes: fog, rain, or snow do not take them. Living in Newfoundland, CA WestJet are always cancelling their flights due to our weather patterns. I would not recommend taking WestJet to Newfoundland (if that is where you are traveling).


Of the two national airlines in Canada this is by far the best. I no longer fly Air Canada as they are stuffy and don't care about you. WestJet are relaxed and accomodating. We were delayed leaving Nassau last year and had to run to reach our connection in Toronto. WestJet sent us a $50.00 voucher for our problems. I have also found that you can get plus seats about 3 days prior to your flight at a reduced rate and they are worth it on longer flights.On March 31, WestJet announced a promotion that tapped into the uncertainty many struggling consumers feel today. Tickets bought over the ensuing week came with an innovative price guarantee. If the same seat later went on sale, customers could get a credit for the difference. It was a remarkable promise in an industry that constantly tweaks its prices, driving customers mad, and it was made all the more remarkable by its timing. A day earlier, Air Canada had fired its CEO and the papers were full of speculation that the national carrier would soon have to file for bankruptcy protection for the second time in less than five years. WestJet's ad wasn't just marketing. It was a message, part of a long-term strategy that's quickly coming into focus. It said, none too subtly: WestJet is out to crush Air Canada.

The price guarantee was just one front in an expanding battlefield between these two companies, whose rivalry is as long as it is ferocious. WestJet has already seized a large swath of the Canadian airline business since its launch 13 years ago. By 2013 WestJet aims to control as much as half of the domestic market, up from 36 per cent today. Recently, it has taken aim at Air Canada's lucrative transborder and international business, signing deals with Southwest, Air France and others to sell international tickets under its own name. Consider WestJet's brash new rules around cancellations. The company will now let customers cancel or change flights up to 24 hours after booking, complete with full refunds, at no extra charge. In an industry that lives and dies by confirmed bookings, allowing passengers the chance to back out is an astonishing display of mettle. WestJet will also tackle the thorny issue of passengers being trapped on delayed flights. Last Christmas, Air Canada faced scorn after a snowstorm led to massive cancellations and delays, with some customers left sitting on the tarmac for hours. From now on, if a WestJet flight sits at the terminal for more than 90 minutes and no departure is imminent, passengers will be given the option of getting off and waiting in the lounge until the flight is ready to depart. "We're putting those promises and consequences out there in black and white for folks to see," says Cummings. "We're actually taking our service to another level as opposed to cutting it." (Source: www.thecanadianencyclopedia.ca)


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