What Is a Dm OR

What Is a Dm OR

What Is a Dm

If you’ve ever wondered about the “D” in DM, you’re not alone. Digital conversation marketing is a relatively new field that’s growing in importance every day. Unlike the email marketing we’ve been using for decades, DMs are more personalized and conversational—and they’re created by the businesses themselves.



, where group-wide conversing is the general appeal. You might request of a person or a small group of people, "DM me instead" or "privately message me," whenever you want to share side chatter that's either privileged or less pertinent to the larger group. DMs are common ways of interacting one-to-one in work settings, and in larger threads and channels.

a direct message sent to one or more users of a social media service or private messaging service, usually when the accounts involved have an established relationship, as when the recipient is linked to, friends with, or following the sender on a social media platform: He sent me a scary and abusive dm, so I reported the message and blocked his account. (Source: www.dictionary.com)


DM for direct message takes off after Twitter released the service in 2018. DMs allow two users or a group of users to send messages to each other that only they can see, whereas normal posts are public unless otherwise restricted. Often, users have to mutually follow each other to send and receive DMs. Right after the launch of the feature, DM was already being used as a verb (e.g., DM me when you can).

For example, customers often use social media to report problems with their order. Reply using the medium they initiated you on — Facebook Wall, tweet, or Instagram post — and apologize for the inconvenience, stressing that an excellent customer experience is very important to the company. Then ask them to DM their order details so you can resolve the dispute out of the public eye. Other users don't want or need to see the details of every interaction; they just want to be reassured that customers are treated fairly. (Source: www.bigcommerce.com)



Related Articles