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w b mason login

w b mason login

Wb Mason

In addition to a large national presence and large fleet of trucks, warehouse, and truck drivers, the company provides competitive supply chain services to its customers. It offers logistics, inventory management, warehousing, and distribution to help clients effectively manage their operations from one source. Their goal has always been to make businesses more efficient and set themselves apart from their competition. W.B. Mason has about 1,400 employees and operates an authorized dealer network of over 141 locations in the United States.

Service

Flintfox brought to the table something unique that W.B. Mason was looking for, a partner that lived and breathed wholesale distribution. Flintfox has decades of industry vertical experience directly aligned with the business processes W.B. Mason relies on every day to operate their business. W.B. Mason wanted their customer support teams to have the best tools, multiple support channels, and task automation so they could deliver quick responsive service to their clients. (Source:

between the ERP and CRM solutions. Specifically, how it could increase agent productivity, leverage process flows, and provide users with the tools and capabilities expected from a customer service software solution. They chose to purchase Dynamics 365 for Customer Engagement due to the great relationship they had formed and the expertise Flintfox has in the wholesale distribution vertical. The Flintfox solution provided the following benefits: (Source: www.flintfox.com)

Wb

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Enabling this functionality will greatly improve the customer journey. W.B. Mason’s objective is to ensure their clients are satisfied with their products and the services provided by the sales, delivery, installation, and other components of the purchasing process, all of which Dynamics 365 for Customer Engagement will enable them to achieve.

W.B. Mason did not have one centralized place to gather and store all of the data from their customers. For example, W.B. Mason had 250 customer service agents in their call center manually taking phone calls and switching between different systems to gather client information. Due to this W.B. Mason were challenged to manage their customer service operations in a cost efficient manner which resulted in: (Source: www.flintfox.com)

 

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