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It’s always a good idea to update your CV every six months, whether you be an intern or a consultant. Keep an eye on the market and make sure that your current skills still match those companies you dream of working with in the future.
While having a thick skin is the main attribute that can distinguish these representatives from others, the following qualifications are as well expected – strong communication skills, researching abilities, strong negotiation skills, the ability to take appropriate steps and the potential to stay calm and composed while dealing with difficult customers. Formal education to the extent of a high school diploma or GED is sufficient.
Collections agents may work as members of finance or accounting departments to ensure that businesses receive the money they've earned for specific goods and services. When applying for positions in the collections field, it's important to showcase your related skills and gained experience. Learning how to create a clear, concise and visually appealing resume may help you secure an interview and potentially even a job offer for a specific position. In this article, we learn what a collection agent is, how to craft a resume for the position and give a template and example to follow to create your own. (Source: www.indeed.com)
A Collections Representative will collect payments from overdue or outstanding accounts. To retrieve money from debtors, the representatives have to undertake a variety of tasks that are mentioned on the Collections Representative Resume – getting in touch with customers that have delinquent accounts through phone, mail or personal visit; collecting payment from them, explaining available options; negotiating payment plans, updating records, submitting detailed reports to creditors about status of the delinquent account, and giving continued failure accounts to legal teams.
Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed (Source: www.velvetjobs.com)