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Patch Plants Phone Number

Patch Plants Phone Number

Patch Plants Phone Number

Where can I find Patch Plants' contact information? What is Patch Plants' phone number? Do they have a contact us page? What are Patch Plants' social media pages? Can I contact Patch Plants through Facebook, Twitter or Instagram? Does Patch Plants support live chat? How can I chat live with a Patch Plants customer support rep?Patch Plants were probably the first shops we purchased a plant from online. Their packaging is excellent and they have a wonderful selection available. They even name all their plants which has remained as a thing in our home.

Patch

Patch is an online plant shop for modern, urban people. Our mission is to create greener, not greyer cities. We have been around for four years – in fact, our birthday was last week! As a business, we want to work to remove barriers for people living with more plants. We think that those who need it most are city dwellers, as there are the least amount of plants around people in cities.In the last ten years, we’ve seen a boom in wellness and wellbeing, especially among young urban professionals whose lifestyles have become particularly busy and urbanised. At the forefront of this cultural shift is Patch – an online plant shop for city folk that is on a mission to bring the restorative powers of plants to a new generation. Figaro Digital spoke to Franky Athill, Head of Marketing at Patch, about how their fresh, digitally savvy approach to the horticultural industry has led to the young brand’s resounding success.

As more of the touchpoints between people and brands come online, the offline touchpoints offer greater opportunities to stand out. We don’t need to make a choice between online and offline. We’ve found the doorstep experience to be a valuable opportunity. Despite the added cost involved, in London, all Patch plants are delivered by our in-house delivery team. People compare our charming delivery drivers with that of Amazon or DHL and notice the difference. Something we started out of necessity, proved to offer us a remarkable point of differentiation. There’s differentiation to be found in doing the really hard things well. It’s hard work delivering the freshest plants in the UK – upstream and downstream – but we’ve chosen to invest in it because it delivers a better customer experience.Like any retailer, Patch was looking to reduce the number of customers who lapse after making purchases. Patch was using an email workflow to target these lapsed customers, but the team wanted to drive up engagement by experimenting with further channels like SMS. “Ensuring maximum engagement with our ‘lapsed customer’ automation emails was a big priority for us,” says Faith Baker, Retention Lead at Patch Plants. “We wanted to take a more cross-channel approach to get customers to engage with our compelling content.” (Source: ometria.com)

 

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