FutureStarr

Open Table

Open Table

Open Table

Open Table

This week Open Table released the new Restaurants on Open Table app, providing a more personalized experience for users and restaurant partners alike. The app includes a seven-day wait-list option for waiting-in-line patrons, open table reservations, and a personalized market-specific deal sheet for restaurants with a full market intelligence capability.

Table

Overall? I am very happy I can reserve in advance and not have to worry about long wait times while on vacation. Good Job! However, the app to get you to “some” places are not accurate, and when I called the restaurant no one answered, which isn’t all of the OD App’s fault, but the horrible directions from their link to the restaurant in the app is an oversight that can be fixed. I did appreciate that when they contacted me in email to remind me it is courteous to cancel reservations (i.e., as I DID already try, due to no fault of my own or lack of effort) the context of their email left a tone that didn’t assume it was ALL the customer (my) mistake. The email left a kind of open, placing no exact fault on any one party as the email just went over the correct procedure to cancel for next time kind of thing. I found no negative remarks in my account as a result of this mix-up, which was how it should have went. This is why I am trying Open Table again, and still providing a good score of 4/5. Honestly 4.5; but that isn’t an option. Good App Overall. Fix these little quirks like, a direct link to the restaurant’s email account, so when someone cannot get through on phone, the company can go see what is up, and then can offer up the canceled seat in real time to another party on the waiting list; thus, leaving everyone covered, and common courtesies can be given between all parties.

The rivals have easily identified OpenTable’s Achilles’ heel: the fees it charges restaurants every time someone books a table using its system. For reservations made on OpenTable, the restaurant pays $1 for each diner. Even if reservations are made on the restaurant’s website, OpenTable charges 25 cents a diner. And if they don’t show up, the restaurant recoups none of those fees, several restaurateurs said. (OpenTable, however, says it charges fees only for guests who do show up.) (Source: www.nytimes.com)

Open

Overall? I am very happy I can reserve in advance and not have to worry about long wait times while on vacation. Good Job! However, the app to get you to “some” places are not accurate, and when I called the restaurant no one answered, which isn’t all of the OD App’s fault, but the horrible directions from their link to the restaurant in the app is an oversight that can be fixed. I did appreciate that when they contacted me in email to remind me it is courteous to cancel reservations (i.e., as I DID already try, due to no fault of my own or lack of effort) the context of their email left a tone that didn’t assume it was ALL the customer (my) mistake. The email left a kind of open, placing no exact fault on any one party as the email just went over the correct procedure to cancel for next time kind of thing. I found no negative remarks in my account as a result of this mix-up, which was how it should have went. This is why I am trying Open Table again, and still providing a good score of 4/5. Honestly 4.5; but that isn’t an option. Good App Overall. Fix these little quirks like, a direct link to the restaurant’s email account, so when someone cannot get through on phone, the company can go see what is up, and then can offer up the canceled seat in real time to another party on the waiting list; thus, leaving everyone covered, and common courtesies can be given between all parties.

Yelp Reservations charges a restaurant $249 a month, and, in exchange, a reservations option is added to the top of its page on the Yelp app and website. “Many people planning to make a reservation for dinner are already opening Yelp to figure out where they want to go, and now they can see whether there’s a table waiting for them or not,” said Vishwas Prabhakara, the general manager of Yelp Reservations. (Source: www.nytimes.com)

 

 

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