How to Refund a Steam Game

How to Refund a Steam Game

How to Refund a Steam Game


Steam is the place to buy and sell video games. It has a policy where trades are refundable within 14 days of purchase. This article can be helpful for anyone who has received a refund from a game or demo, and wishes to buy something else.


DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. Within the applicable time frame identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam for any reason. You must ship the hardware back to us within fourteen (14) days after requesting the refund, following the instructions we provide you. Please see the Hardware Refund Policy for detailed guidelines on the return and cancellation process for Steam hardware and accessories. (Source:

Downloadable Content (DLC) for another game or app purchased on the Steam Store is refundable within fourteen days of purchase, and if the main game has been played for under two hours since the DLC was purchased. The DLC should also not be consumed, modified or transferred. If you request a refund for a Steam title 14 days after you paid for it or within two hours of playtime, Steam assures you that your request will be approved. Once Steam representatives confirm that you are eligible for a refund, you will receive an email stating that your purchase has been refunded. After that, you should have the money back in your account within seven days. If you used an international payment method, the process might take a bit longer. (Source: donotpay.com)




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