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FutureStarrHow to Refund a Game on Steam
Online stores like Steam, Shapeways, and Etsy play a big role in the global economy. In most cases, the consumer who ordered the good has the right to request a full refund for a product for every reason prescribed by law. Additionally, all physical goods, whether they be a book, a video, or a digital good, have the same level of protection: the return must.
Bought a new game on Steam and found that it cannot run on your system due to bugs, glitches, or hardware incompatibility issues? Maybe it did run, but you did not like the game and want your money back? Any of these scenarios can be irritating. That’s why this handy guide by Cashify covers everything you need to know about how to refund or return a Steam Game or an in-game purchase! (Source:
The first is a pretty common condition of refund for both physical and digital stores around the world. But the issue lies with the second. Consider that the reason behind a refund doesn’t matter here. In the words of Valve itself, “you can request a refund for nearly any purchase on Steam – for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it”. (Source: www.techradar.com)
But that’s not all. If Steam isn't able to return the money through the original payment method, the refund will be added to the customer's Steam Wallet. In those cases, Steam retains that 20-30%, even if the player doesn’t use that wallet currency to purchase another game. The developer, on the hand, directly loses a sale. It's easy to see who bears the risk here, without even taking into account the fact that Steam has more products in circulation than any developer.
Another solution would be to implement “refund points” to games, maybe tied to special achievements, so they're easy to spot by players. However, circumventing this would be trivial with a guide. A player would only need to press Alt-F4 just before the refund point achievement, get the money back and watch the rest on YouTube. (Source: www.techradar.com)