Customer Service
Privacy Policy
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, and from other parties. FUTURESTARR.COM respects your privacy, so we have implemented procedures to ensure that your personal information is handled in a safe, secure and responsible manner. Also we do not sell or use any of your individual information we collect (such as your e-mail address, name, and other information) to any third parties without your consent.
We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way your information is collected and used. As we continue to develop our web site and take advantage of advance technologies to improve the services we offer. Our privacy policy will constantly update with the process, so therefore we encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
The information we collect
Generally, you may browse the Web Site without providing any personal information.
How we use the information we collect
We use the information we collect for CONTEST REWARDS purposes.
Ordering
Every order at FUTURESTARR.COM is secure. All data submitted via the checkout form is encrypted USING PAYPAL.
Credit Card Information
The credit card numbers are placed in the PAYPAL database. NO Credit Card information is stored with FUTURESTARR.COM.
Acceptance
By using this website, you accept the policies set forth in this Privacy Policy.
Any Question?
We will be happy to provide additional information or answer any questions. Please E-mail us at SALES@FUTURESTARR.COM.
Warranty & Return
Plating
The plating on all products of FUTURESTARR.COM is guaranteed not to tarnish for 90 days from the day you receive your jewelry. This is only subject to if the product has not been in any chemicals, misuse, or any other non normal wear and tear or defects.
Stones and craftsmanship
The craftsmanship(Quality) including Jewelry with stones is guaranteed on all items for 30 days.
Jewelry with missing stones after the first 30 days can not be sent back for repair.
General Return Policy
At FUTURESTARR.COM we realize that things don't always go as expected, and sometimes goods may have to be returned – a product may be defective, you have received the wrong item, or maybe you have just changed your mind.
If you receive a broken item, or any part of your item breaks within the first 7 days, you may send the item back to us for a replacement at no cost to you. Please be aware that our 7 day FUTURESTARR warranty only covers manufacturer's defects. Please note that beyond 7 days ONLY EXCHANGES will be accepted within 7 days of the original receipt of the order.
It does not cover the following:
- General wear and tear, such as scratches, dents, nicks, or missing stones Although our jewelry is resistant to moisture, water damage is not covered fading/chipping of the material on the product (which depends almost entirely on how you handle the product)
- Lost or missing parts
- Damage due to personal misuse or negligence physical abuse to any additional merchandise sold by FutureStarr.com
How to request a return for defective product
Step 1.
Please contact us as soon as the problem arises via email SALES@FUTURESTARR.COM stating your order number, the item(s) you are returning and details of the problem.
Step 2.
Return the package to futurestarr.com mailing info that is emailed to you.(note) returned items shipping cost is a 50/50 situation. All consumers returning a package pays for the return shipping.futurestarr.com will take care of the rest. no refunds
All sales are final once sold no refunds only exchanges within the 7 day period.
Pricing
All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our site we reserve the right to correct it without obligation.
Weight
Weight of each item may vary based on colors of plating and variance in the stones, even though it is the same model item is guaranteed not to tarnish for 90 days from the day you receive your jewelry. This is only subject to if the product has not been in any chemicals, misuse, or any other non normal wear and tear or defects.
Stones and craftsmanship
The craftsmanship(Quality) including Jewelry with stones is guaranteed on all items for 30 days.
THERE ARE NO REPAIRS DONE FROM FUTURESTARR.COM
Terms & Conditions
Please review the following terms and conditions which govern the use of products from the Site and set forth the agreement ("Agreement"). By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bounded by these terms. If you do not agree to these terms, please do not use this Site.
General
We may from time to time change the terms and conditions that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions changed. We may change, move or delete portions of, or may add to our Site from time to time.
Registration
Upon completion of your order, you must complete the Registration Application, agree to be bounded by this Agreement, and pay to FUTURESTARR.com all applicable fees. In its sole discretion, FUTURESTARR.com may refuse to accept an order or limit the use of the Site. The Company may also revoke access to the Site because of misuse of the Site or for breach of this Agreement.
Fees/Charges
You (Buyer) agree to pay to FUTURESTARR.com the fees relating to products and services purchased by you. FUTURESTARR.com may change the fees and charges in effect or add new fees and charges at any time. You are responsible for paying any and all applicable taxes.
Shipping
We ship via United Parcel Service (UPS) and United States Postal Service (USPS). International orders are also shipped by USPS and UPS. International customers are encouraged to place and order. Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. We use recycled boxes and packing materials for mail orders.
Most internet orders placed before 3pm Eastern Time Monday thru Friday will be processed and confirmed the same day.
Please note, orders placed after 3pm Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.
Orders placed after 3pm Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).
Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred.
A physical address is required for shipment.
We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.
USPS Insurance
Our responsibility is to ship your order in a reasonable timeframe and in the condition described. Since we can not control how your package is handled in transit, unfortunately we can not guarantee losses of your package or damages on it. Therefore it is strongly recommended for you to insure the packages. Please note that if you choose the option of non-insurance, you are accepting full responsibility of that package and further obligation.
Since UPS, however, includes Carrier Insurance in the shipping fee, your item can be insured without paying extra charge.
Expected Delivery Date
All dates are estimates and may vary.
Standard Ground: 3-7 business days after order processing
2-3 Day Express: 2-3 Business days after order processing
2-3 Day Express delivery dates do not have guaranteed delivery times. Signatures may be required upon delivery. Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it. You may want to use a business shipping address to ensure that someone will be available to sign for the package.
Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays.
Use of the Material
The contents of the Site, such as text, graphics, images and other material ("Material") are protected by copyright under both United States and foreign laws. Unauthorized use or duplication of the Material may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original Material on any copy you make of the Material. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose. The use of the Material on any other Web site or in a networked computer environment for any purpose is prohibited.
If you violate any of the terms of this Agreement, your permission to use the Material automatically terminates.
The Company's Liability
Although FUTURESTARR.com will strive to ensure the accuracy of the information on the Site and of the Material, they may contain inaccuracies or typographical errors. FUTURESTARR.com makes no representations about the accuracy, reliability, completeness, or timeliness of the Material or about the results obtained from using the Site and the Material. The use of the Site and the Material is at your own risk. Changes are periodically made to the Site and may be made at any time. FUTURESTARR.com disclaims all liability related to or arising from claims associated with the Material provided by third parties or transactions between Members in anyway connected to the use of the Site.
FUTURESTARR.com DOES NOT WARRANT THAT THE SITE WILL OPERATE ERROR FREE OR THAT THIS SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL GOODS. IF YOUR USE OF THE SITE OR THE MATERIAL RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, FUTURESTARR.com IS NOT RESPONSIBLE FOR THOSE COSTS. THE SITE AND MATERIAL ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. FUTURESTARR.com , TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, IMPLIED OR OTHERWISE, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE, AND ANY WARRANTIES RELATING TO THE QUALITY, IDENTITY OR RELIABILITY OF ANY PRODUCT OR SERVICE OFFERED FOR RENT, SALE OR SOLD ON THE SITE. FUTURESTARR.com MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.
Disclaimer of Consequential Damages
IN NO EVENT SHALL FUTURESTARR.com , OFFICERS, EMPLOYEES, OR ANY THIRD PARTIES MENTIONED IN THE SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE SITE, TRANSACTIONS ENGAGED IN CONNECTION WITH THE SITE, AND THE MATERIAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT FUTURESTARR.com IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Fraud Protection
If any information given is incorrect or dubious in nature, FUTURESTARR.com reserve the right to request a copy of photo ID or valid ID issued by US government and if the request is not fulfilled within 3 business days, your order will be canceled without any notice.
User Information
FUTURESTARR.com may use the information. The information relating to you, includes your IP address, name, mailing address, e-mail address and use of the Site, in a manner consistent with FUTURESTARR.com Privacy Policy posted on the Site.